What counts toward usage?+
A successful write, a model read answered by the engine, or a claim create each counts as one operation. Local cached reads, holding or releasing a claim, and connecting a client do not add billable operations.
What does not count?+
Failed and rejected requests do not count. A retry using the same Idempotency-Key is deduplicated and counted once. Cached reads, holding or releasing a claim, and connecting a client are also free.
What happens when Free reaches its limit?+
The first 100,000 monthly operations are free. If billing is enabled, additional successful operations continue at $5.00 per million with no monthly minimum. Without billing enabled, requests stop at the free allowance so there is no surprise charge.
Why do you have minimum commitments?+
Minimum commitments let us maintain responsive support and keep developing the platform quickly. Scale's $250 monthly minimum is not an extra fee: it includes 50M operations at the published rate card.
Why does Enterprise cost more?+
Private networking, customer-managed encryption keys, 24×7 support, SLAs, and custom contract terms require dedicated engineering and support capacity. For longer commitments or larger deployments, we can discuss volume pricing and a custom arrangement.
Do unused commitments roll over?+
No. Unused committed usage does not roll over to the next month.
What if I exceed my minimum commitment?+
You pay for actual usage when it exceeds the minimum. The minimum is the baseline monthly charge, not a fee added on top of metered usage.
Are core features the same across all plans?+
Yes. Every plan includes the same core coordination engine. Higher plans add capacity and operational features such as SSO, audit logs, private networking, customer-managed encryption keys, and SLAs, as shown in the plan comparison.
Is the operation rate discounted at higher volume?+
No. Free pay-as-you-go and Scale use one predictable rate of $5.00 per million operations. One billion operations on Scale costs $5,000, and the rate does not change as the workload grows.
Are storage and connections metered?+
Free includes 1 GiB and Scale includes 50 GiB of audit log storage; both then charge $1.00 per additional GiB-month when billing is enabled. Concurrent connections remain a cap, not a meter, and Enterprise capacity is priced in the contract.
When should we use Enterprise?+
Enterprise is for committed volume, negotiated limits, private networking, customer-managed encryption keys, single sign-on, and an uptime guarantee.